No-Quibble 30 Day Return Guarantee

We offer a no quibble 30-day return policy on items purchased by retail customers. If you change your mind or you are not 100% happy with the product, please return it to us with the proof of purchase within 30 days from the date of dispatch and we will refund you in full, including the original postage*. This refund may take up to 14 days after we have received your item. The item must be returned to us unused, unopened and in the condition it was delivered to you. You will be responsible for the return postage. Your statutory rights are not affected. *Original postage costs cannot be refunded for International Destinations or orders which have been dispatched using an Express Delivery Service.

Shortages, Non-Delivery, Damaged and Incorrect/Not-as-described Items

We will replace the related items as soon as you report the problem to us subject to the following conditions. If we are unable to replace the item, we will refund you in full. Your statutory rights are not affected:

For shortages, you must notify us in writing no later than 3 calendar days after delivery. Shortage Items do not include out-of-stock items of which you have been notified prior to dispatch (and appear as such on your dispatch/delivery note);
For non-deliveries, 10 working days (20 working days if outside of UK) must have elapsed after we dispatched the items before a claim can be made For damaged or incorrect/not-as-described items, you must notify us in writing no later than 3 calendar days after delivery. We will ask you to return the related items back to us either before the replacement can be sent to you, or within 2 working days after the replacement is dispatched, at our discretion. We will refund you the return postage only if you include the receipt of the return postage. The Maximum return postage we can refund is the equivalent cost of Royal Mail 2nd Class “Recorded Signed For” Delivery for up to 1kg. If you are unable to post the item because it is very bulky or heavy, we will arrange a collection upon your request. If you urgently need your parts we recommend that you place and pay for a new order while we process your return and/or refund; please include the order number of the parts being replaced and a brief description of what error occurred so we have more information to serve you correctly and efficiently. By dealing with your returns/refunds separately to your new orders we are able to give you a swifter and better service. If you are willing to wait until your refund/return is processed we are more than happy for you to do so, however we advise that this is a much longer process.

12-Month Retail Parts Warranty

This Warranty covers the cost of replacement of parts that have been identified as having a manufacturer’s fault by means of replacement or credit on account at MotoEbikes’ discretion, subject to the conditions and exclusions stated below. The warranty is limited to the price paid for the item. Your statutory rights are not affected.

Conditions of Warranty:

Proof of purchase must be provided with all claims;
The part MUST have been fitted by a VAT registered motorcycle/scooter shop/workshop/repair centre (hereafter referred to as “qualified repair shop”) within 30 days after the dispatch of the item from MotoEbikes Ltd. This must be substantiated by an invoice of the fitting, which clearly includes the related part;
The vehicle the part was fitted to must have been serviced, maintained, used or stored in accordance with the recommended procedures, best practice or common sense; Claims must be accompanied with a full service history and relevant proof of the vehicle maintenance.
All claims must also be accompanied with a receipt of the relevant repair/service which clearly indicates that the part is faulty. The receipt must also clearly include the related part and problems/solutions occurred and issued by a qualified repair shop;
Claims must be made in writing within 12 months after the dispatch of the part from MotoEbikes Ltd, and if so requested by MotoEbikes Ltd, on a relevant form

Exclusions of Warranty:

Any parts/products that are subject to everyday wear and tear which include but are not limited to the following: tyres, tubes, spark plugs, filters, cables, lights, bulbs, mirrors, batteries, chains, belts, bearings, fairings, air cleaner elements, brake pads, brake shoes, clutch discs, clutch plates, levers, sprockets, fuses, motor brushes, rubber parts, etc;
Any labour accrued by reparation or replacing of the part or vehicle;
Any indirect costs that may occur due to the vehicle being out of service, which include but are not limited to: Communication (phone calls, letters, etc), alternative transport, vehicle breakdown collection/delivery, etc;
Any claims where the damage or fault is caused by misuse, damage by the Consumer or Mechanic or problems of other parts;
Any parts fitted or attempted to be fitted by any person other than a qualified repair shop.

Responsibility of returns

All returned items must be wrapped, packaged and labeled carefully, including those collected by courier. If a returned part is damaged in transit due to inadequate packaging then you are liable for the price of the item.

Refund turnaround:

Refunds may take up to 14 days after we have received the returned item to enter your bank account, and may only be paid back into the account which paid for the original order.

Your statutory rights are not affected.